Existing customers wishing to access our CloudStack Infrastructure Support can do so by accessing the customer portal below, by calling our Global Support Line or via email at
Global Support Line : +44 20 3627 1090
The Client Portal is the best option as you can search the knowledge base, get updates on tickets and create new tickets. If you are logging a Priority 1 (P1) ticket we highly recommend you do so by phone. For information on the Priority Levels, please see the table below.
P1 – Critical Severity
Your live, production system is unavailable. This outage causes failure of mission-critical services or resources with no short-term workaround. Unable to carry out functions essential to internal or customer operations, projects cannot be completed, end-users cannot carry out normal, day to day operations.
P2 – Medium Severity
Your live, production system is available and running. A problem is causing minor or limited impact to services or resources. You remain able to carry out functions essential to internal or customer operations, projects can be completed, end-users can carry out normal, day to day operations.
P3 – Low (P3) Severity
No major impact on internal or customer operations, end-users, services or resources.